The Find an Agent (FAA) Profile Manager combined with EMS, Manage My Agency, and Salesforce enable an agency administrator and/or agent/producer to easily update and manage the profiles that appear on the Find an Agent website. While it is preferred that the upstream data is updated, certain fields can only be updated via this system.

Employees:
Employees have read-only access to all agency and agent data by default.

To edit agency records or approve agent profile change requests, as a territory manager for instance, navigate to myAccess and request to join the following AD group:
g-prod-agydist-ems-faa-admin

Non-Employees:
An agency must first be licensed with Safeco Now® by the office or territory manager.
Once licensed, a DPeC id is set up for that agency with admin access. This can then be used to set up login credentials for any agent associated with the agency.
Speak with your office or territory manager for assistance.

Any agent who has access to Safeco Now® (Confidential, Non-confidential or Marketing security access) can complete an individual FAA profile. Agents without this access should submit a request to update their profile to any individual within their agency with Safeco Now Marketing access for review.

There could be many different reasons why your agent/producer profile is not being loaded into our Find an Agent system. Please contact your Territory Manager for more information on how to fix the issue.

You can preview your FAA profile from the FAA Profile Manager by selecting the 'Preview' button. The Find an Agent Website can be found at this address: https://insurance-agent.safeco.com.

If Show Profile Yes is selected, it indicates that the public can view the profile and it will be returned in search results. All agency and agent/producer profiles are displayed by default. To hide a profile, select the Show Profile radio button. Only Marketing access users can hide profiles.
If Show Profile No is selected, it indicates that the profile is hidden - it will not be displayed in search results and the public cannot see it. To edit a hidden profile, click 'Edit Profile' on the Agency list page, make any updates, and then click Publish. The changes to the profile will be saved and viewable by the public. If you would like to hide the profile, only Marketing access users can hide profiles.

Some agencies have multiple sub-stat codes residing at the same address. Hiding those redundant profiles will prevent them from showing up in the search results as duplicate listings. You may also hide a profile if you do not wish your agency to display in search results.

Only Marketing access users can show/hide Find an Agent profiles. If you do not have Marketing access, contact your Agency's Safeco Now® Administrator to show/hide profiles.

The percentage shown at the top of the profile page indicates the completeness of profile for this agency. One of the objectives for Find an Agent is to provide the customer with information that they need to make an informed decision when selecting an agent.

Safeco Now - Manage My Agency is the official source of record for agency contact information. This single source ensures your agency contact information is consistent in all Safeco tools and websites. Contact your territory manager for assistance

Manage My Agency updates and stores information associated with the Master Stat only. If your individual agency is part of a larger agency network, please contact your Territory Manager to update your agency information.

Core office hours are set at the agency profile level. In addition to your agency's core office hours, you can submit your hours of availability. Select 'Other hours available upon request' to display this option on your profile page.

If you have Safeco Now® Confidential access, you can update them in Manage My Agency. If you do not have Confidential access, contact your Safeco Now® Administrator to make these changes

Social media can help customers find various ways to reach you online. Find an Agent will use your LinkedIn profile to make connections with customers online and allow you to import your profile from LinkedIn.

This can help consumers connect with you for insurance inquiries. Select the None checkbox if you do not have an additional phone, Skype or Google chat.

If your agency has multiple office locations, your agency can add up to three additional office locations at the agency profile level. As an agent, you can select your primary office location from the locations provided by your agency's profile. If the location is removed from the agency profile, it will also be removed from your individual agent/producer profile too.

This can help the customer filter their Find an Agent search results by product specialty.

This can help potential customers easily filter their Find an Agent search results and find agents by language specialties.

You can import your Linked profile information to fill out your Find an Agent profile. Select the Import button and login to LinkedIn. This will import your: Summary, Skills, Groups and Associations, Current and Past Jobs, and Education. If you do not have LinkedIn, you can also fill out your Find an Agent profile by selecting 'Complete manual form.'

Your agent image appears in search results for your agency page and on your profile page, so please follow these guidelines:

• The image should be a professional photo, preferably a headshot
• Only .png and .jpg files are accepted
• Recommended size is 200px high by 200px wide
• File size is limited to 2MB

You can update your profile at any time and add an agent image when you have one available.

Restoring your profile will revert your profile to the last published version and changes to your profile will not be saved

Saving your profile will save any changes made to your profile. To make these changes viewable, you must submit for approval, so your agency's Marketing access user can view the changes.

Individual agent/producer profiles are sent to your agency's Marketing access user for review. If you have Marketing access, you can review, update, approve, and submit the agent/producer profile for publishing.

The agency's Safeco Now® Security Administrator or Principal can grant Confidential, Marketing, and Non-Confidential access to users at your agency. If you need assistance completing your FAA Agent Profile, please contact Agency Support at 1-877-566-6001 and choose prompts 1-2-2.